Philip Morris believe that nothing less than exceptional customer service is acceptable. Philip Morris & Son work very hard to ensure that our customers are always satisfied with our service in store, over the telephone and via the Philip Morris Direct website. This includes ensuring deliveires are prepared and dispatched the same day as our customers make an order with us. Philip Morris & Son endeavour to answer all enquiries and orders queries professionally and courteously. Customer contact and and how we respond to customer communication is key to ensuring a pleasant experience. We value all reviews and feedback good or bad and we take them very seriously because an enjoyable customer buying experience is very important to us.
We're also growing our marketplace sales and are proud of our 99.9% Positive Feedback on eBay
Proof of our excellent customer service lies within our reviews. Above is a screenshot of just some of our five star reviews on our feefo review page demonstrating the contentment of our customers with our customer service. These reviews make us not only proud of our determination and commitment to guaranteeing great customer service to our customers but also to be part of the Philip Morris & Son team.
Some of the reviews.....
"Great service from start to stop - I ordered two shirts, as I was unsure of the size I required. I had the items delivered very quickly and then I returned the shirt that didn't fit, using the very simple returns form that came with the delivery. They emailed me that they had received the return shit and very quickly refunded the purchase. I will definitely use this shop again." - ML in North Yorkshire
"Great product at a great price!" - "Purchased a product which was excellent value, well made and just what I was looking for. Paid postage but it was delivered quickly and was very well packaged. Very happy to deal with them again." - Mr HR
"Superb shop with firstclass staff." - "My experience with a recent purchase online with Philip Morris was very easy and straightforward. As the item didn't fit, I went into the Hereford store and was looked after exceptionally well. Notjing was too much trouble and I was made to feel valued. All of the staff were friendly and professional. The clothing and accessories range is inviting and impressive. I visited the upstairs area and the building across the road also. I have related my experience and recommended your store to others already, many of whom are familiar with you and agree you run a brilliant shop." - RR in Malvern