Below is just a handful of points of why we believe you should trust and shop with us...

  • Philip Morris was awarded the 5 star Platinum Award for customer feedback by Feefo
  • The free UK delivery over £50 is better than many of our competitors
  • We offer 90 days returns for refund or exchange
  • Our low cost international delivery with zero customs import fees is better than most
  • We ship 95% of all orders the same day and offer an express delivery option
  • The money saving and price busting deals on top brands can be hard to beat
  • We've been nominated many times online and in store retailing for excellence
  • The branded products we stock are all about high quality and no products are low in quality
  • We compete with some of the largest retailers in the country
  • Some of our customers travel hundreds of miles just to visit our department store
  • We offer high website security to protect our customers offering peace of mind
  • Philip Morris and Son has strong family values and are at the heart of the local community
  • We invest in our employees offering various training courses and long term development
  • Philip Morris & Son owners and staff are involved in charity work and collecting donations for charity
  • The blog has been written to provide more information for customers to answer many questions

Philip Morris & Son Stays Platinum!

We're proud to say we have excelled in all areas of the business during the last few years and Philip Morris has been awarded the Platinum award by Feefo again! It's an pleasure seeing all the hard work increase our status from gold to platinum. We continue to aim high and excel in our customer service, fast delivery and high quality goods.

Platinum Trusted Service Award 2023


Excellence in Housewares Awards 2022

Some exciting news for you all! We have been nominated for not one but FOUR categories at this year’s Excellence in Housewares awards. We are proud to be classed in the same league with many of the largest retailers and with a great chance of winning. It’s a great achievement given the amount of work that has been put into the business, online and instore, and especially with brands such as Le Creuset. Congratulations and a big pat on the back is given to everyone at Philip Morris!


  • Excellence in Online Retailing
  • Excellence in Retail Training
  • Best Department Store- Independent
  • Retail Employee of the Year- Jim Davies

Excellence in Housewares Awards 2022Retail Employee of the Year- Jim Davies at Philip Morris & Son Excellence in Housewares


Cyber Security

Every year Philip Morris & Son upgrades their website security to offer the best in online shopping security for our customers. The Cyber Essentials badge shows the high security on offer from and provides additional trust for our customers knowing we are Cyber Essentials Certified.

Cyber Essentials Certificate issued to Philip Morris & Son - Click for more info.

Corporate Social Responsibility

Having been in Hereford since 1845 Philip Morris & Son takes its position within its community very seriously. At the heart of any community is a family and Philip Morris & Son is led by the strong family values of the Jones family. John, Bruce, Bunty and Maurice run this independent country department store, and it is with these core people at its heart that Philip Morris & Son flourishes within the city of Hereford.

Philip Morris & Son values not only its customer base and loyal members of staff, but also the wider community and environment so that it can leave a lasting legacy for future Herefordshire generations. This has been continually demonstrated by the achievement of the ‘Investors in People’ award which was awarded for the third time in succession in 2008. Within this page, Philip Morris & Son demonstrate their corporate social responsibility within the community and its employee base.


Investment in employees

Philip Morris & Son offers various training courses to ensure their staff are not only safe in their workplace but also so that they can offer the best customer service possible. The following are examples of the courses offered to its staff:
• Manual handling
• First aid at work
• NVQ in Retail
• NVQ in Customer Service
• BHF Steps to Excellence
• Deaf Awareness Course
• Health and Safety


Environmental investments

At Philip Morris & Son we take our environmental impact seriously. We adhere to the Waste Electronic and Electrical Equipment Directive (WEEE) issued by the European Union as well as taking steps into our own hands by providing a recycling box for batteries; recycle packaging; use recycled ink cartridges; use recycles paper for office work; recycle office paperwork (unless confidential which is shredded then recycled), and light sensors in stock rooms.


Charity work / Donations

The board of directors sit on numerous charitable committees around Hereford, such as Hereford Round Table and the Aiding the Industrious. The partners support these and other charities by sponsoring local events such as point-to-points, Hereford Cathedral School Marches 7’s, St. Michaels Hospice and Macmillan Nurses coffee mornings and the Lions Club as well as many other worthy causes.


Website Updated

We have upgraded again. We have made many updates with the intention of improving everything for our customers. Changes such as look and functionality have been updated for better and easier searching. Feel free to send us your comments if you find something you like or dislike or something that doesn't work for you. Listening to our customers is always high on our priority list!


The Great British Bake Off!

NFU Mutual and Philip Morris & Son teamed up once again to raise money for Macmillan Cancer Support. This year we hosted a "Made In Herefordshire Bake Off" Coffee Morning, where Philip Morris and NFU went head to head in baking cakes based on flavours and themes that are local to Herefordshire.

A HUGE thank you to all who popped in and had a slice of cake and a cuppa - We managed to raise a fantastic sum of £375! A BIG thank you to all the local cafes and suppliers who donated cakes and beverages for our Macmillan morning; Rocket Cafe, King Street Kitchen, Ascari's, No.10 Hereford, Cafe at All Saints, La Madeleine, Trumper's Tea, and Method Roastery! Also a BIG thank you Tandem Bakery for being our Bake Off judges, we hope you enjoyed our quirky cakes and bakes!

Cake and a cuppa day.jpg


Philip Morris & Son Blog

Stay up to date on all of the latest products, technical information and company news by reading our Blog... We also give you handy hints, tips and guides, as well as a few fun posts.


Clothing Catalogue

Philip Morris & Son have a full mail order clothing catalogue published once every six months. This is designed to compliment the growth of our highly successful e-commerce site. In recent years Philip Morris and son have grown their e-commerce channel to represent 70% of turnover, and the initial launch of the catalogue has been very successful. Our catalogue features carefully selected items from our country clothing brands and focuses on leading brands such as Barbour, Musto, Schoffel, Dubarry and Le Chameau. It's distributed nationally through specialist country publications, to request the latest copy please message us to ask via our contact us page.