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Why Us

We've done it again!

For the second year in a row we have been awarded the Platinum Trusted Service award by Feefo. Thank you to all of our customers who have taken the time to leave us feedback. We really appreciate it!

Feefo Platinum Award for Customer Service

Philip Morris & Son Goes Platinum!

We're proud to say we have excelled in all area's of the business during 2020 and Philip Morris has been awarded the Platinum award by Feefo. It's an pleasure seeing all the hard work increase our status from gold to platinum. We continue to aim high and excel in our customer service, fast delivery and high quality goods.

Philip Morris Goes Platinum!

Cyber Security

Philip Morris Direct Cyber Essentials Certified


Corporate Social Responsibility

Having been in Hereford since 1845 Philip Morris & Son takes its position within its community very seriously. At the heart of any community is a family and Philip Morris & Son is led by the strong family values of the Jones family. John, Bruce, Bunty and Maurice run this independent country department store, and it is with these core people at its heart that Philip Morris & Son flourishes within the city of Hereford.

Philip Morris & Son values not only its customer base and loyal members of staff, but also the wider community and environment so that it can leave a lasting legacy for future Herefordshire generations. This has been continually demonstrated by the achievement of the ‘Investors in People’ award which was awarded for the third time in succession in 2008. Within this page, Philip Morris & Son demonstrate their corporate social responsibility within the community and its employee base.


Investment in employees

Philip Morris & Son offers various training courses to ensure their staff are not only safe in their workplace but also so that they can offer the best customer service possible. The following are examples of the courses offered to its staff:
• Manual handling
• First aid at work
• NVQ in Retail
• NVQ in Customer Service
• BHF Steps to Excellence
• Deaf Awareness Course
• Health and Safety


Environmental investments

At Philip Morris & Son we take our environmental impact seriously. We adhere to the Waste Electronic and Electrical Equipment Directive (WEEE) issued by the European Union as well as taking steps into our own hands by providing a recycling box for batteries; recycle packaging; use recycled ink cartridges; use recycles paper for office work; recycle office paperwork (unless confidential which is shredded then recycled), and light sensors in stock rooms.


Charity work / Donations

The board of directors sit on numerous charitable committees around Hereford, such as Hereford Round Table and the Aiding the Industrious. The partners support these and other charities by sponsoring local events such as point-to-points, Hereford Cathedral School Marches 7’s, St. Michaels Hospice and Macmillan Nurses coffee mornings and the Lions Club as well as many other worthy causes.



Website Updated

On the 2nd July 2019 we upgraded our website and we migrated the site onto a more mobile and tablet friendly platform. Since then we have made many updates with the intention of improving everything for our customers. Changes such as look, functionality and better and easier searching. Our plans are for the long term and include even easier searching to help customers find what they need as well as detailed videos to help you decide if you want to buy. Feel free to send us your comments if you find something you like or dislike. Listening to our customers is always high on our priority list!

Excellence in Housewares Awards Finalist

The Great British Bake Off!

NFU Mutual and Philip Morris & Son teamed up once again to raise money for Macmillan Cancer Support. This year we hosted a "Made In Herefordshire Bake Off" Coffee Morning, where Philip Morris and NFU went head to head in baking cakes based on flavours and themes that are local to Herefordshire.

A HUGE thank you to all who popped in and had a slice of cake and a cuppa - We managed to raise a fantastic sum of £375! A BIG thank you to all the local cafes and suppliers who donated cakes and beverages for our Macmillan morning; Rocket Cafe, King Street Kitchen, Ascari's, No.10 Hereford, Cafe at All Saints, La Madeleine, Trumper's Tea, and Method Roastery! Also a BIG thank you Tandem Bakery for being our Bake Off judges, we hope you enjoyed our quirky cakes and bakes!

Cake and a cuppa day.jpg


Philip Morris & Son gets a GOLD Award

For the second year in a row Philip Morris and Son receives the Feefo 2017 Gold Trusted Service Award - A HUGE thank you to all our customers for taking the time to send us your feedback!

Feefo Gold Award 2017.jpg


Philip Morris & Son Blog

Stay up to date on all of the latest products, technical information and company news by reading our Blog... We also give you handy hints, tips and guides, as well as a few fun posts.


Another GOLD For Philip Morris and Son!

We've gone and done it again, we've gone and scooped up another Feefo Gold Trusted Merchant 2016 Award! Read our Feefo Gold Blog for more information. Thank you for all of your feedback, keep it coming!

Feefo Gold Trusted Merchant 2016 Award!


Browse Philip Morris Digitally

Philip Morris & Son have gone a step further in providing the ultimate browsing experience. It's now possible to browse both shops digitally so you can now feel like you're walking around our store without even leaving your arm chair! Simply click anywhere on the image below to start looking around our store. A new full size page will open to give you the best viewing experience ever and you will see how it feels to be here!

Browse the Philip Morris & Son store in 360 degrees


Clothing Catalogue

Philip Morris & Son have a full mail order clothing catalogue published once every six months. This is designed to compliment the growth of our highly successful e-commerce site. In recent years Philip Morris and son have grown their e-commerce channel to represent 70% of turnover, and the initial launch of the catalogue has been very successful. Our catalogue features carefully selected items from our country clothing brands and focuses on leading brands such as Barbour, Musto, Schoffel, Dubarry and Le Chameau. It's distributed nationally through specialist country publications, to request the latest copy please message us to ask via our contact us page.