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01432 377089

Delivery information

1. Delivery

Stores are open 7 days a week Monday to Sunday. Order collection from our Hereford store is available or we can deliver anything (courier permitting) if we have it in stock. If there's an item not on the website but we have it in stock, an order can still be placed over the telephone for delivery or collection. Local delivery is £3.99 or FREE over £40 in order value. Order collection is free, we do not charge for this service. Our online trading remains open 24hrs a day. We are dispatching orders efficiently during Monday to Friday.

Online Orders

If you would like order delivery, we can still deliver anything if we have it in stock so please just ask even if you can't find it on the website. We are shipping orders with Royal Mail, DPD and DX Freight during Monday to Friday. If you have any delivery queries please contact or message us via the contact us page on our website. We follow up on all messages received and respond as promptly as we possibly can. We get most orders out the same day, but please allow a little more time for couriers to deliver as they're still a lot busier than usual.

1.1 Delivery Destination

Delivery destination will default to the UK Zone 1 (Selected Locations). This country zone covers the majority of areas in England and Wales and a large part of Scotland. Some postcode areas in the UK will need to be changed to UK Zone 2 (Outlying Areas) and this is detailed more below. Simply enter your delivery address in the checkout and the delivery options will be selected automatically. If you would like to get an estimate for delivery prior to going to the checkout, you can add your delivery info next the the shipping heading in the basket and click on estimate shipping. For those wishing to view an item before you buy; please contact our shop to check delivery has arrived at the store and is on display as products change daily.

The UK Zone 2 (Outlying Areas) country zone includes the Highlands, offshore islands, remote areas of the UK and some postcode locations that take an additional day to deliver. International deliveries can take up to a further 7 days to deliver. For example: A postcode area north of Aberdeen may be delivered with a courier routed for the Highlands. They aren't necessarily in the Highlands but could be sent with the Highlands courier and this would carry an additional fee for delivery, or might not be accepted for delivery if the item is too large. If your delivery location does not qualify for the UK Zone 1 (Selected Locations), then the free delivery will change to a paid delivery and this price will be displayed when selecting your address in the checkout. We endeavour to be as clear as possible with any delivery charges and free delivery locations. If you experience any difficulty whilst ordering, please contact us and we will try to help.

Jersey or Guernsey orders are automatically calculated excluding VAT in the basket once you have entered your delivery destination. Discounted delivery services are no longer available so we charge customers the same price we pay for the courier service excluding VAT.

1.2 Estimated Delivery Time

Product pages show real time in stock quantities which are calculated from stock kept in our shop and warehouse. Estimations are provided for convenience and although we make every effort to deliver within 2 working day time scales, it is unfortunately not always possible to do so. Items displayed as 'In Stock' are usually ready for dispatch the same day, subject to correct stock levels and courier collection schedule. However, we do store some products in other locations around the country and if this is the case we show an estimated delivery time scale on the product. We only dispatch on week days between Monday to Friday and do not deliver on bank holidays, therefore all estimated times are in working days only. Saturdays, Sundays and Bank Holidays are not counted as working days. We always endeavour to contact you in cases where delivery times may change. Please allow additional time for courier deliveries during busy periods of the year. If you would like verification on your order delivery time please message us for more information.

If you order multiple items with a diffirent stock status, your order will usually be dispatched when all ordered goods are available for packing. If you require a part order dispatch please contact us and we will make arrangements.

1.3 Delivery Method

We use the following methods of delivery. Customers are emailed notification of dispatch and tracking information.

    • Royal Mail parcels will be delivered with your normal mail. We only use tracked services so you can have further peace of mind and you can check online regarding the delivery status of your order. However please note the tracking on the Royal Mail website will not be visible until the parcel has been scanned at the UK central hub. A detailed list is usually shown the day after dispatch.
    • Age Verification is required for delivery of any knives and age restricted products. Valid photographic ID with a date of birth will be required upon delivery for all customers believed to be under the age of 25. The courier will request your date of birth to confirm you are permitted to receive delivery and abide by the law. Your DOB is not stored but entry into the couriers verification program at the time of delivery is required. A parcel cannot be left in a safe place with this service and this is determined by UK law.
    • DPD LOCAL couriers deliver the next working day (unless, delivery address is: UK Zone 2, UK off shore, north of Glasgow, or is international). They will leave a card if there is nobody able to accept delivery and if no safe place can be identified where to leave the parcel. Some items require a signature on delivery and cannot be left without an adult signing for the parcel at the delivery address. When possible, please provide us with further delivery instructions. If further instructions are given to leave a parcel in a safe place then this is the customers responsibility to ensure this is safe. We track the courier via satellite tracking to ensure the driver has left it in the correct place but once a parcel has been left it becomes the customers responsibility.


DPD LOCAL Predict Delivery YouTube Video


    • DX Delivery courier services are used for larger or heavier items.


  • Direct delivery from the manufacturer. We may have goods dispatched directly to you from the manufacturer and this service will be determined on who can deliver your order to you the quickest. This service is only available from a handful of suppliers and will be chosen if we don't have the items ready for shipping.


1.4 Email and Text service with your delivery time from DPD Local and Royal Mail.

If we send your order with DPD Local or Royal Mail and providing you have supplied an email address and mobile phone number, they will email you prior to delivery to confirm that they have your order and will be delivering it to the requested address. On the morning of delivery you will get a text and an email with an estimated delivery time. If your order is dispatched by DX Delivery or the direct from the manufacturer you will not receive this service. To upgrade your delivery service before we dispatch, please contact us.

1.5 Shortages / Damage on Delivery.

Any and all order shortages, wrong items or items which are deemed to be damaged or faulty on delivery must be reported within 5 days of you receiving the order, failure to do so may result in us being unable to rectify the problem.

1.6 Delivery Miscellaneous

In cases where your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending any goods out a second time, covering our costs.

For international shipping please view our international terms and conditions below. If you would like delivery to a destination which is not listed please contact us on 01432 377089.

1.7 Delivery Problems

You have 5 days from the day we dispatch a parcel to notify us on any delivery problems or if your parcel has not arrived as planned. By supplying us with your email address we can notify you on the day that your order has been dispatched. If you're aware of any delivery problems, please notify us immediately and we will endeavour to help rectify them. Failure to inform us that your delivery has not arrived within 5 days may result in loss, so it is important you ask us for help as soon as possible. We do have parcel tracking methods that may help find a parcel after it has been delivered. Delivery problems are rare now with GPS tracking but if it does happen then we're here to help.

2. Postage and Packing costs

FREE UK Zone 1 (Selected Locations) Delivery

Some parts of the UK Zone 2 (Outlying Areas) will incur delivery charges.

We now offer FREE UK (*Selected Locations) Delivery on orders over £40.00 in value. This includes the majority of our products. Certain items are excluded from this offer and these will show during the checkout. Simply add the items to the basket and the delivery price can be recalculated so you can save money on delivery. Our website automatically selects the cost of delivery based on the size and weight of the products ordered. If the delivery price shown in the checkout is dearer than expected for your location, please contact us and on some occasions it may be possible to find a cheaper delivery service for you.

Our postage and packing charges work on a sliding scale, in an effort to be fair to all. This scale is designed to work on order value, product size and how heavy an item or items are. Our postage and packing charges range from £0.00 GBP to £45.00 GBP per item. The postage you will be charged per order and can be viewed in the basket once the country has been selected.

Certain products have a fixed postage cost which is added to the overall delivery cost. A product may have a fixed cost due to a special offer on postage on said product or due to the size and weight of it making it difficult to deliver. Products with fixed postage costs have the postage displayed on the individual product page.

Philip Morris & Son periodically offer free postage on some items or orders over a certain value. Free postage is for the initial order only and is only available to selected UK destinations that couriers do not charge additional fees for such as the Highlands. In cases where these orders are returned to us for reasons other than a fault, Philip Morris & Son may charge a handling fee per consignment, to cover administration costs or a re-delivery charge where applicable. If you would like to make alternative arrangements for delivery please contact us directly.

We endeavour to dispatch all parcels as soon as we possibly can. If you need your order quickly, drop us a message and we will do whatever we can to ensure your items are dispatched as early as possible. Alternatively, jump onto the live chat or give us a buzz on the telephone and one of our helpful customer service representatives will be more than happy to go the extra mile for you.

All orders are sent with tracking details. UK Zone 2 deliveries can take 48hrs to deliver. If you have any queries regarding your order then please do not hesitate to contact us and a member of staff will happily assist you. Please use this info graphic as a guide to the UK delivery zones. Zones can change at short notice subject to courier availability.

UK Delivery Zone 1 and 2

2.9 Current Delivery Charges

Delivery LocationPrice Under £40 Order ValuePrice Over £40 Order Value
UK Delivery Zone 1£3.99£0.00
UK Delivery Zone 2£3.99£5.99

 Due to delivery delays in Europe and Brexit; new order deliveries outside of the UK apart from the Channel Islands and Northern Ireland have been suspended until further notice.

Delivery LocationUp To 5kg Order Weight
Austria (Delivery Service Suspended)£23.50
Belgium (Delivery Service Suspended)£19.00
Channel Islands£20.00
Czech Republic (Delivery Service Suspended)£27.50
Denmark (Delivery Service Suspended)£23.50
France (Delivery Service Suspended)£19.00
Germany (Delivery Service Suspended)£19.00
Italy (Delivery Service Suspended)£27.50
Luxembourg (Delivery Service Suspended)£19.00
Netherlands (Delivery Service Suspended)£19.00
Northern Ireland (UK Delivery Zone 2)£3.99
Poland (Delivery Service Suspended)£31.50
Portugal (Delivery Service Suspended)£31.50
Republic of Ireland (Delivery Service Suspended)£14.00
Spain (Delivery Service Suspended)£27.50
Canary Islands (Delivery Service Suspended)£135.00
Sweden (Delivery Service Suspended)£31.50


Large freight item delivery (over 1 metre packed) is not possible for UK Delivery Zone 2 and some selected locations in UK Delivery Zone 1 are also excluded. Some areas carry a handling fee or delivery can be unavailable for a short period of time; if this happens we will notify you asap. UK Delivery Zone 2 covers parts of Scotland, some hard to reach areas and the UK Isles and does not include the Channel Islands such as Jersey or Guernsey. All international deliveries are tracked and shipped with DPD. We try to keep delivery prices to a minimum. International costs match prices for DPD tracked services. Canary Islands Delivery is available via DPD Air only hence the higher cost.