FREE delivery over £50 in value.
Standard UK and UK Zone 2 delivery from £4.95. International delivery costs are calculated live in the basket and take into account size, weight and destination of your order including any duty and vat costs.
Stores are open 7 days a week Monday to Sunday. Order collection from our Hereford store is available or we can deliver anything (courier permitting) if we have it in stock. If there's an item not on the website but we have it in stock, an order can still be placed over the telephone for delivery or collection. Standard UK delivery is £4.95 and FREE over £50 in order value. Order collection is free, we do not charge for this service. Our online trading remains open 24hrs a day. We are despatching orders efficiently during Monday to Friday.
If you would like order delivery, we can still deliver anything if we have it in stock so please just ask even if you can't find it on the website. We are shipping orders with Royal Mail, DPD, Fedex, DHL and DX Freight during Monday to Friday. If you have any delivery queries please contact firstname.lastname@example.org or message us via the contact us page on our website. We follow up on all messages received and respond as promptly as we possibly can. We get most orders out the same day, but please allow a little more time for couriers to deliver as they're still a lot busier than usual.
1.1 Delivery Destination
Delivery destination will default to the UK Zone 1 (Selected Locations). This country zone covers the majority of areas in England and Wales and a large part of Scotland. Some postcode areas in the UK will need to be changed to UK Zone 2 (Outlying Areas) and this is detailed more below. Simply enter your delivery address in the checkout and the delivery options will be selected automatically. If you would like to get an estimate for delivery prior to going to the checkout, you can add your delivery info next the the shipping heading in the basket and click on estimate shipping. For those wishing to view an item before you buy; please contact our shop to check delivery has arrived at the store and is on display as products change daily.
The UK Zone 2 (Outlying Areas) country zone includes the Highlands, offshore islands, remote areas of the UK and some postcode locations that take an additional day to deliver. International deliveries can take up to a further 7 days to deliver. For example: A postcode area north of Aberdeen may be delivered with a courier routed for the Highlands. They aren't necessarily in the Highlands but could be sent with the Highlands courier and this would carry an additional fee for delivery, or might not be accepted for delivery if the item is too large. If your delivery location does not qualify for the UK Zone 1 (Selected Locations), then the free delivery will change to a paid delivery and this price will be displayed when selecting your address in the checkout. We endeavour to be as clear as possible with any delivery charges and free delivery locations. If you experience any difficulty whilst ordering, please contact us and we will try to help.
Jersey or Guernsey orders are automatically calculated excluding VAT in the basket once you have entered your delivery destination. Discounted delivery services are no longer available so we charge customers the same price we pay for the courier service excluding VAT.
1.2 Estimated Delivery Time
Product pages show real time in stock quantities which are calculated from stock kept in our shop and warehouse. Estimations are provided for convenience and although we make every effort to deliver within 2 working day time scales, it is unfortunately not always possible to do so. Items displayed as 'In Stock' are usually ready for despatch the same day, subject to correct stock levels and courier collection schedule. However, we do store some products in other locations around the country and if this is the case we show an estimated delivery time scale on the product. We only despatch on week days between Monday to Friday and do not deliver on bank holidays, therefore all estimated times are in working days only. Saturdays, Sundays and Bank Holidays are not counted as working days. We always endeavour to contact you in cases where delivery times may change. Please allow additional time for courier deliveries during busy periods of the year. If you would like verification on your order delivery time please message us for more information.
If you order multiple items with a diffirent stock status, your order will usually be despatched when all ordered goods are available for packing. If you require a part order despatch please contact us and we will make arrangements.
1.3 Delivery Method
We use the following methods of delivery. Customers are emailed notification of despatch and tracking information.
- Royal Mail parcels will be delivered with your normal mail. We only use tracked services so you can have further peace of mind and you can check online regarding the delivery status of your order. However please note the tracking on the Royal Mail website will not be visible until the parcel has been scanned at the UK central hub. A detailed list is usually shown the day after despatch.
- Age Verification is required for delivery of any knives and age restricted products. Valid photographic ID with a date of birth will be required upon delivery for all customers believed to be under the age of 25. The courier will request your date of birth to confirm you are permitted to receive delivery and abide by the law. Your DOB is not stored but entry into the couriers verification program at the time of delivery is required. A parcel cannot be left in a safe place with this service and this is determined by UK law.
- DPD LOCAL couriers deliver the next working day (unless, delivery address is: UK Zone 2, UK off shore, north of Glasgow, or is international). They will leave a message against the tracking if nobody is able to accept delivery and if no safe place can be identified where to leave the parcel. Some items require a signature on delivery and cannot be left without an adult signing for the parcel at the delivery address. We track the courier via satellite tracking to ensure the driver has left it in the correct place but once a parcel has been left it becomes the customers responsibility.
DPD LOCAL Predict Delivery YouTube Video
To improve recipients convenience and flexibility, the DPD 'out-of-home' deliveries continues to grow. By installing the DPD app on a smart phone, recipients are able to decide where and when their parcel can be left with close to home shops and collection points to suit. The number of ParcelShops and local Drop Off and Pickup points is growing, so there is always somewhere close to collect your parcel from. If a customer has not left instructions where to leave a parcel via the app, DPD will attempt delivery once before automatically leaving your parcel at your closest collection point. If you need assistance with a failed delivery, please contact us for help.
- Direct delivery from the manufacturer. We may have goods despatched directly to you from the manufacturer and this service will be determined on who can deliver your order to you the quickest. This service is only available from a handful of suppliers and will be chosen if we don't have the items ready for shipping.
- DX Delivery courier services are used for larger or heavier items.
- International courier deliveries are all currently sent with DHL to delivery locations overseas. Prices are dynamically adjusted on the website based on size, weight and value of the order. There's no hidden charges, your shipping fees include your country tax and customs fees so you have no additional fees to pay upon delivery.
1.4 Email and Text service with your delivery time from DPD Local and Royal Mail.
If we send your order with DPD Local or Royal Mail and providing you have supplied an email address and mobile phone number, they will email you prior to delivery to confirm that they have your order and will be delivering it to the requested address. On the morning of delivery you will get a text and an email with an estimated delivery time. If your order is despatched by DX Delivery or the direct from the manufacturer you will not receive this service. To upgrade your delivery service before we despatch, please contact us.
1.5 Shortages / Damage on Delivery.
Any and all order shortages, wrong items or items which are deemed to be damaged or faulty on delivery must be reported within 5 days of you receiving the order, failure to do so may result in us being unable to rectify the problem.
1.6 Delivery Miscellaneous
In cases where your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending any goods out a second time, covering our costs.
For international shipping please view our international terms and conditions below. If you would like delivery to a destination which is not listed please contact us on 01432 377089.
1.7 Delivery Problems
You have 5 days from the day we despatch a parcel to notify us on any delivery problems or if your parcel has not arrived as planned. By supplying us with your email address we can notify you on the day that your order has been despatched. If you're aware of any delivery problems, please notify us immediately and we will endeavour to help rectify them. Failure to inform us that your delivery has not arrived within 5 days may result in loss, so it is important you ask us for help as soon as possible. We do have parcel tracking methods that may help find a parcel after it has been delivered. Delivery problems are rare now with GPS tracking but if it does happen then we're here to help.
2. Postage and Packing costs
Some parts of the UK Zone 2 (Outlying Areas) will incur delivery charges.
We now offer FREE UK (*Selected Locations) Delivery on orders over £50.00 in value. This includes the majority of our products. Certain items are excluded from this offer and these will show during the checkout. Simply add the items to the basket and the delivery price can be recalculated so you can save money on delivery. Our website automatically selects the cost of delivery based on the size and weight of the products ordered. If the delivery price shown in the checkout is dearer than expected for your location, please contact us and on some occasions it may be possible to find a cheaper delivery service for you.
Our postage and packing charges work on a sliding scale, in an effort to be fair to all. This scale is designed to work on order value, product size and how heavy an item or items are. Our UK postage and packing charges range from £0.00 GBP to £9.99 GBP per order. The postage you will be charged per order can be viewed in the basket once the country and postcode has been added by you.
Certain products have a fixed postage cost which is added to the overall delivery cost. A product may have a fixed cost due to a special offer on postage on said product or due to the size and weight of it making it difficult to deliver. Products with fixed postage costs have the postage displayed on the individual product page.
Philip Morris & Son periodically offer free postage on some items or orders over a certain value. Free postage is for the initial order only and is only available to selected UK destinations that couriers do not charge additional fees for such as the Highlands. In cases where these orders are returned to us for reasons other than a fault, Philip Morris & Son may charge a handling fee per consignment, to cover administration costs or a re-delivery charge where applicable. If you would like to make alternative arrangements for delivery please contact us directly.
We endeavour to despatch all parcels as soon as we possibly can. If you need your order quickly, drop us a message and we will do whatever we can to ensure your items are despatched as early as possible. Alternatively, jump onto the live chat or give us a buzz on the telephone and one of our helpful customer service representatives will be more than happy to go the extra mile for you.
All orders are sent with tracking details. UK Zone 2 deliveries can take 48hrs to deliver even on some Express services. If you have any queries regarding your order then please do not hesitate to contact us and a member of staff will happily assist you. Please use this info graphic as a guide to the UK delivery zones. Zones can change at short notice subject to courier availability.
2.9 Current Delivery Charges
|Delivery Location||Price Under £50 Order Value||Price Over £50 Order Value|
|UK Delivery Zone 1||£4.95||£0.00|
|UK Delivery Zone 2||£4.95||£6.95|
|Express UK Delivery||£9.99||£9.99|
Large freight item delivery (over 1 metre packed) is not possible for any overseas, UK Delivery Zone 2 and some selected locations in UK Delivery Zone 1 are also excluded. Some areas carry a handling fee or delivery can be unavailable for a short period of time; if this happens we will notify you asap. UK Delivery Zone 2 covers parts of Scotland, some hard to reach areas and the UK Isles and does not include the Channel Islands such as Jersey or Guernsey. All international deliveries are tracked and currently all shipped with DHL. We try to keep delivery prices to a minimum. International costs match prices for DHL tracked services with delivery and country taxes included.
3. International Shipping Charges
We use DHL for our international deliveries so you can have complete confidence that your parcel will arrive quickly and safe and sound.
Order Tracking: you will receive a notification from us and DHL EXPRESS ON-DEMAND DELIVERY (ODD) providing you with email and SMS updates about your order progress and estimated delivery date and time. If the shipment doesn’t fit your schedule the 100% free service from DHL enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.
Import duty and Vat charges are all calculated live in the basket according to the delivery destination and charged at the point of check out on our website and so there are no extra charges to pay to get your order through customs or on arrival allowing your order to be delivered more quickly on a delivery duty paid service with DHL. Any duty and vat collected we pay on to the relevant territory on behalf of the order.
Shipping Destinations: We currently ship to the following international destinations: Albania, Amercia Samoa, Andorra, Australia, Austria, Belarus, Belgium, Canada, Channel Islands, Cook Islands, Croatia, Czech Republic, Denmark, Estonia, Falklands, Faroe Islands, Fiji, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Israel (CURRENTLY SUSPENDED), Italy, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Republic of Ireland, Romania, Samoa, San Marino, Saudi Arabia, Singapore, Slovenia, Spain, Sweden, Switzerland, Tonga, and the United States of America, if you do not see your destination listed please send our customer service team a message with details via our Contact Us page and they will see if it is possible to accommodate your destination.
Shipping Costs are calculated live in the basket and take into account size, weight and destination of your order, select your destination and add your products to the basket to allow it to calculate Shipping, duty and vat costs.