(Updated: 06/11/2020 @ 11:00 hrs)
At Philip Morris, customer and staff safety remains our priority. We are following all government advice and guidance. Due to the lockdown in England both of our stores are temporarily closed. We are operating a 7 days a week Click and Collect service so customers can collect orders from the store. If there's an item not on the website but we have it in stock, then an order can still be placed over the telephone. Click & Collect orders can now be collected between 10am and 4pm Monday to Sunday after you have received notification that your order is ready to be collected.
Our online trading remains open 24hrs a day, with 7 days a week packing and dispatching orders efficiently during Monday to Friday.
Please note: Click & Collect Order Collections from our Hereford store are available and we ask that you please follow the social distancing rules and wear a mask when entering the shop. We are shipping orders with Royal Mail, DPD and DX Freight during Monday to Friday. We continue to get most orders out the same day, but please allow a little more time for couriers to deliver as they're a lot busier than usual.
Although our customer service staff are now operating from the office again and providing the best service possible, if you have any queries please contact firstname.lastname@example.org or message us via the contact us page on our website. We follow up on all messages received and respond as promptly as we possibly can.
Philip Morris and Son
Any questions please ask and we will answer asap.
Orders may be placed via the Internet, Telephone or Post
Internet website address: www.philipmorrisdirect.co.uk
Telephone 01432 377089 Monday – Saturday 9am – 5.00pm
Philip Morris & Son
21-23 Widemarsh Street
Warehouse Post [Returns] Address:
Philip Morris & Son Warehouse
34 Coningsby Street
1.1 Store Collection Hereford [Click & Collect]
Collection is available from our store in Hereford.
2.1 Delivery Destination
The delivery destination will default to the UK Delivery Zone 1. This zone covers the majority of areas in England and Wales and a large part of Scotland. Some postcode areas in the UK will need to be changed to UK 2 Day Delivery and this is detailed more below. To change the delivery destination; first add an item to your basket and choose the location from the drop down menu. For those wishing to view an item before you buy; please contact our shop to check delivery has arrived at the store and is on display as products change daily.
The UK Delivery Zone 2 includes the Highlands, offshore islands, remote areas of the UK and some postcode locations that take an additional day to deliver. International deliveries can take up to a further 7 days to deliver. For example: A postcode area north of Aberdeen may be delivered with a courier routed for the Highlands. They aren't necessarily in the Highlands but could be sent with the Highlands courier and this would carry an additional fee for delivery, or might not be accepted for delivery if the item is too large. If your delivery location does not qualify for the UK (Selected Locations) country zone, then a message will be displayed when selecting your address in the checkout. We endeavour to be as clear as possible with any delivery charges and free delivery locations. If you experience any difficulty whilst ordering, please contact us and we will try to help.
2.2 Estimated Delivery Time
Product pages show real time estimated delivery for UK Delivery Zone 1 calculated from stock kept in our shop and warehouse. Estimations are provided for convenience and although we make every effort to deliver within these time scales, it is unfortunately not always possible to do so. Items with a '2 working days' for delivery are usually ready for dispatch the same day, subject to correct stock levels and courier collection schedule. We only dispatch on week days between Monday to Friday and do not deliver on bank holidays, therefore all estimated times are in working days only. Saturdays, Sundays and Bank Holidays are not counted as working days. We always endeavour to contact you in cases where delivery times may change. Please allow additional time for courier deliveries during busy periods of the year. If you would like verification on your order delivery time please message us for more information. For deliveries to UK Delivery Zone 2 please allow an additional working day for delivery.
If you order multiple items with different estimated delivery times, your order will usually be dispatched when all ordered goods are available for packing, if you require a part order dispatch please contact us and we will make arrangements to dispatch earlier.
2.3 Delivery Method
We use four methods of delivery, customers are emailed notification of dispatch and tracking information. Please note: Once a dispatch email has been sent it's not possible to change delivery details because the parcel is already on route and can't be stopped without charge.
- Royal Mail parcels will be delivered with your normal mail. We only use tracked services so you can have further peace of mind and you can check online regarding the delivery status of your order. However please note the tracking on the Royal Mail website will not be visible until the parcel has been scanned at the UK central hub. A detailed list is usually shown the day after dispatch.
- DPD LOCAL couriers deliver the next working day (unless, delivery address is: off shore; north of Glasgow, or is international). They will leave a card if there is no one able to confirm delivery however as they require a signature on delivery (unless instructed otherwise) it is important to provide us with a manned address for delivery or further instructions. If further instructions are given to leave a parcel in a safe place then this is the customers responsibility to ensure this is safe. We track the courier via satellite tracking to ensure the driver has left it in the correct place but once a parcel has been left it becomes the customers responsibility.
- DX Delivery courier services are used for larger or heavier items.
- Direct delivery from the manufacturer. We may have goods dispatched directly to you from the manufacturer and this service will be determined on who can deliver your order to you the quickest. This service is only available from a handful of suppliers and will be chosen if we don't have the items ready for shipping.
2.4 Email and Text service with your delivery time from DPD Local
If we send your order with DPD Local and providing you have supplied an email address and mobile phone number, they will email you the night prior to delivery to confirm that they have your order and will be delivering it to the requested address. On the morning of delivery DPD Local will text you with a 1 hour time slot for delivery and offer the option to change delivery day by replying to the text. If your order is dispatched by Royal Mail, DX Delivery or the direct from the manufacturer you will not receive this service. To upgrade to this service please contact us.
2.5 Shortages or Damage on Delivery
Any and all order shortages, wrong items or items which are deemed to be damaged or faulty on delivery must be reported within 5 days of you receiving the order, failure to do so may result in us being unable to rectify the problem.
2.6 Delivery Miscellaneous
In cases where your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending any goods out a second time, covering our costs.
For international shipping please view our international terms and conditions below. If you would like delivery to a destination which is not listed please contact us on 01432 377089.
2.7 Delivery Problems
You have 5 days from the day we dispatch a parcel to notify us on any delivery problems or if your parcel has not arrived as planned. By supplying us with your email address we can notify you on the day that your order has been dispatched. If you're aware of any delivery problems, please notify us immediately and we will endeavour to help rectify them. Failure to inform us that your delivery has not arrived within 5 days may result in loss, so it is important you ask us for help as soon as possible. We do have parcel tracking methods that may help find a parcel after it has been delivered. Delivery problems are rare now with GPS tracking but if it does happen then we're here to help.
3. Postage and Packing costs
FREE UK Delivery for selected locations
Some parts of the UK that fall into delivery zone 2 will incur delivery charges.
We now offer FREE delivery on most of the UK on orders over £30 in value. This includes the majority of our products. Certain items are excluded from this offer and these will show during the checkout. Simply add the items to the basket and the delivery price can be recalculated so you can save money on delivery. Our website automatically selects the cost of delivery based on the size and weight of the products ordered. If the delivery price shown in the checkout is dearer than expected for your location, please contact us and on some occasions it may be possible to find a cheaper delivery service for you.
Our postage and packing charges work on a sliding scale, in an effort to be fair to all. This scale is designed to work on order value, product size and how heavy an item or items are. Our postage and packing charges range from £0.00 to £15.00 per item. The postage you will be charged per order can be viewed in the basket once the country has been selected.
Certain products have a fixed postage cost which is added to the overall delivery cost. A product may have a fixed delivery cost due to a special offer on a product, or because the size is too big or weight too heavy making it difficult to deliver. Products with fixed postage costs have the postage displayed on the individual product page.
Philip Morris & Son periodically offer free postage on some items or orders over a certain value. Free postage is for the initial order only and is only available to selected UK destinations that couriers do not charge additional fees for such as the Highlands. In cases where these orders are returned to us for reasons other than a fault, Philip Morris & Son may charge a handling fee per consignment, to cover administration costs or a re-delivery charge where applicable. If you would like to make alternative arrangements for delivery please contact us directly.
We endeavour to dispatch all parcels as soon as we possibly can. If you need your order quickly, drop us a message and we will do whatever we can to ensure your items are dispatched as early as possible. Alternatively, jump onto the live chat or give us a buzz on the telephone and one of our helpful customer service representatives will be more than happy to go the extra mile for you.
Click on Returns Policy for more information. This is part of the terms and conditions and is on a seperate page so it is clear to our customers. We offer no quibble refunds providing our terms and conditions are met and we can resell the item.
5. Stock levels and price changes
Philip Morris & Son endeavour to keep a full selection of all stock, but this is not always possible, should you order an item that is out of stock or unavailable we will endeavour to advise you and may recommend an alternative. Any substitute item supplied that is not satisfactory can be returned.
Should you wish to order an item that is not listed on the website, please feel free to contact us directly and request the item.
Philip Morris & Son endeavour to keep up to date with all price changes, this however is not always possible, we therefore reserve the right to discontinue a line or change price at any time.
All prices shown are in £ GBP (British Pounds Sterling). Prices can vary higher or lower between different selling channels and the offer price paid is final. RRP, MSRP and WAS prices can vary from time to time as brands update pricing and the highest price shown on a web page may not be relevant to every colour and size on that page when prices vary.
All prices on the website include V.A.T. at 20% or the appropriate rate. VAT Exempt locations may select their location to be charged the VAT exempt price. VAT Number 110658834
7. Payment for goods
7.1 Credit cards
We accept Visa, MasterCard, Switch/Maestro, Solo and Electron. Philip Morris & Son's website is both safe and secure. Unfortunately, we don't accept American Express / Amex so you will need to select a different option to pay. We, and our payment partner Global Payments, use the latest encryption technology for your safety. If you experience any difficulties please contact us and we can assist you.
7.2 BACS Payments
When paying by bank transfer (BACS) please put your order number as the payment reference.
7.3 Pro Forma Orders
All orders including pro forma orders must be paid in full before we dispatch. We accept payments via credit card, cheque or bank transfer. Once payment has been received we can proceed with your order. Your pro forma invoice can be emailed or faxed to you which ever way you prefer. You should receive the pro forma invoice soon after ordering so if this hasn't been received within a few hours then please contact us. Please note: Goods are not reserved or dispatched until payment has been received so please make sure your accounts department are aware of this if paying via BAC's. Please allow time for delivery once cleared funds have been received.
Please make cheques payable to Philip Morris & Son. Sterling currency is accepted only (pounds and pence GBP) for the full amount including postage costs. Write your cheque guarantee number, expiry date and your internet order number (if applicable) on the back of the cheque and post it to: Philip Morris & Son 21-23 Widemarsh Street Hereford HR4 9EE. Please allow 7 days from receipt of the cheque before dispatch of your order.
Paypal account payment's are accepted.
Philip Morris & Son will debit money from your account on the day of ordering to ensure a smooth and seamless order process.
8. Data Protection and Privacy
8.1 Affiliate Marketing
We use affiliates to advertise our products on their websites and pay them for each sale made as a result of their advertisement; this is similar to having an advert in a newspaper or on TV. This type of advertising can take many forms and the links can appear in different formats. For example, but not exclusively, they can be text links, banner adverts, price comparison websites, cash back websites and voucher code sites. We do provide advertising material for our affiliates although if they display incorrect information or prices then we can only request that they correct it and we cannot always fulfil what has been offered. Those publishers who show the wrong information will be removed from our network. If you find a deal that proves to be incorrect then please let us know so we can offer a better customer experience. We prefer affiliates to be as transparent as possible when advertising our goods and services and request that statements detailing advertisments and ads are highlighted in with a * to highlight the link as an ad. This is what we use but other forms of detail are accepted to provide a transparent customer experience. To become an affiliate of ours, sign up to *Affiliate Window.
When you place an order with us, the information you send is protected by Secure Server software (SSL) and encrypted. After you have selected the items you wish to order, your browser will go into 'secure mode' (usually indicated by displaying a padlock) before asking for any of your details. On completing your purchase, you will leave 'secure mode'.
10. Intellectual Property
We endeavour to provide the best available images on our website, however some pictures may misrepresent the product. We apologise for any confusion that may be caused by this, if in doubt please contact us.
10.2 Passing off
Any images or textual content on our website, whether they are our own or provided by our partners, may not be used for any purpose, by any other party, other than for our sole use on this website. Should any image or textual content be used, by any other party, other than Philip Morris and Son, then this will amount to an infringement to our intellectual property rights of the aforementioned images and textual content.
We always try to supply packaging in prestine condition for all products, although manual handling of some boxes can show some wear on occasions. If the item is a gift and you require packaging to be in excellent condition then please just ask and we will endeavour to check or replace it.
12. Right to cancel
In accordance with the Consumer Rights Regulations (2015), you have an unconditional right to cancel your order within 14 days of delivery.
Your Cancellation Rights in Detail
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us in writing either by post at: Philip Morris & Son, 21-23 Widemarsh Street, Hereford, HR4 9EE or via email email@example.com. Please quote that it is your decision to cancel this contract in a clear statement (either by letter sent by post or e-mail). Here is a downloadable cancellation form for your optional use, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will refund to you all payments received from you, including the costs of delivery. We may make a reduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the refund without undue delay, and not later than:-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (If earlier) 14 days after the day you provide evidence that you have returned the goods. (The goods are still the responsibility of the customer until any returned goods arrive back with us), or
(c) If there were no goods dispatched, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold refund until we have received the goods back or you have supplied the evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You the customer will bear the cost of returning the goods. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Philip Morris & Son takes steps to prevent computer viruses from being transmitted via electronic data transfer, but cannot guarantee that our website, e-mails or linked websites do not contain computer virus code. You are therefore strongly advised to undertake anti virus checks. Philip Morris & Son undertakes no liability for loss or damage howsoever caused.
Philip Morris & Son are not responsible for the content found on linked websites. Philip Morris & Son operate in accordance with The Consumer Rights Regulations (2015). Philip Morris & Son do not accept responsibility for errors or omissions. All products on the website are there as an invitation to treat. This website is governed by English law.
Philip Morris & Son Partners M.J. Jones, B.C. Jones, A.J. Jones and B.M. Jones. VAT Number 133 7538 67. Data protection registration number Z5812743.
Philip Morris & Son Ltd, Registered Office: 21-23 Widemarsh Street, Hereford, HR4 9EE Company Number: 01596388 VAT number 110 6588 34
15. Wedding List
All wedding list items will need to be purchased over the telephone. Confirmations can be sent to the buyer via email and the gifts will be delivered to an address of the wedding couples choice. A special message for the couple can be added to the item at no extra cost. No postage and packing charges will be made for items purchased off a wedding list, however if you're spending less than £40; please confirm at the time of ordering that the member of staff has applied the free delivery for you. All other Terms and Conditions apply.
16. Age Restricted Goods
By agreeing to these terms and conditions you are self certifying that you are of the required age to purchase said item(s). It is an illegal act to purchase an age restricted item when under the required age. The following list shows examples of age restricted items.
Air Rifles and Pellets minimum age 18 years
Knives, Axes & Blades: minimum age 18 years
Cigarette Lighter Fuel, Solvents & Alcohol minimum age 18 years
17. Preview Products
Preview products are products that are not yet available for dispatch as they are still being manufactured. Products that are marked as preview lines may be reserved in advance for immediate dispatch when available by purchasing the product in the normal way, (No money will be debited from your account until the goods are despatched). An estimated delivery date will be posted on the product page, Philip Morris & Son will make every effort to deliver your order on time.
18. Special Offers
Philip Morris & Son will do promotions from time-to-time, to qualify for a promotion you will need to have a voucher promotional code, these will be distributed by Philip Morris & Son by several methods, in store, at trade fairs, by email, via authorised affiliates or any other method appropriate. A promotion may only be redeemed on the website at point of purchase and cannot be used in store or by telephone. The parameters of each voucher will be set out on the voucher.
19. Domain Names
Philip Morris & Son main website is www.philipmorrisdirect.co.uk. Philip Morris & Son also own and trade under the following domain name, www.philipmorris.uk.com.
20. International Terms and Conditions
The below Terms are in addition to the above domestic Terms and Conditions.
20.1 Currency Pricing
All transactions will be made in GBP (£) and we will endeavour not to debit money from your account until the date of dispatch. The currency converted prices shown are as a guide only. The card issuer will decide the final conversion rate and any commission charges due. If you have any questions regarding this please contact your card issuer.
20.2 International Deliveries
All deliveries will be sent with our courier company and will require a signature on delivery. European deliveries may take up to 7 working days for delivery to be completed from the date of dispatch. International shipping charges like domestic charges reflect the costs Philip Morris & Son are charged for delivery. As well as UK 1 day delivery zone deliveries, we deliver to the rest of the UK that are in the 2 day delivery zone including offshore, Channel Islands, the Highlands, remote locations, Northern Ireland and the Republic of Ireland. Our overseas and European deliveries include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden. Items over 1m once packed cannot be delivered outside of the 1 day delivery zone.
20.3 Product Range
Unfortunately we are not able to offer our full range of products for international delivery due to the size, weight and nature of some products. On selecting your delivery region the website will display if we are unable to deliver a product to your region.
20.4 VAT Exemptions Areas.
On selecting your delivery region prices will change to show VAT exempt prices. This will be indicated by text under the price.
20.5 Tariffs and Import Tax
Any additional charges levied on products are the responsibility of the purchaser and importer.
20.6 International Returns
Our returns policy is the same through out the world (please see our returns policy). We advice all shoppers to check measurements, dimensions and colours of a product before purchasing to avoid additional costs when exchanging or returning an item.
20.7 Special offers
Free postage and other special offers may only apply to the UK.
21. Miscellaneous Statements
Philip Morris & Son reserve the right to delay or cancel your order at any time due to manufacturing difficulties. All other Terms and Conditions apply. These terms and Conditions do not affect your statuary rights. Errors and omissions exempt.
22. Philip Morris & Son and the Waste Electrical and Electronic Equipment Directive (WEEE Directive) Directive 2002/96/EC
Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. To see the Philip Morris & Son policy on recycling your old electrical products, please see below. For advice on all aspects of recycling, including recycling of waste electronic equipment.
WEEE Compliance Statement
Helping to recycle your electrical equipment.
Why are we involved?
Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK and European legislation (The Waste Electrical and Electronic Equipment – or WEEE – Directive).
The aim of the legislation is to:
- Make good use of the materials that make up old electrical equipment by recycling rather than disposing in landfill; and
- Prevent the negative environmental effects of sending often hazardous electrical equipment to landfill.
As a conscientious business, Philip Morris & Son has chosen to group together with other retailers in joining the ‘Distributor Take Back Scheme’. Through this scheme, we have paid towards the provision of improved recycling facilities for our customers.
How does this work in practice?
Customers will be able to take any old electrical equipment to participating civic amenity sites (often known as ‘household waste recycling centres’) run by their local councils. Please remember that this equipment will be further handled during the recycling process, so please be considerate when depositing your equipment.
Funding collected through the Distributor Take Back Scheme has been distributed between all Local Authorities in the UK to ensure the provision of improved recycling facilities. Producers of these products will then ensure that deposited items are taken away and recycled.
Where to dispose of electrical equipment?
Wherever practical, old electrical waste should not be disposed of with your household waste.
UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over.
Much of the UK’s electronic waste ends up in landfill sites, where toxins put communities at risk. Failure to segregate any type of recyclable material in the home will usually result in items being disposed of in a landfill site (buried in the ground in the UK) or being incinerated. To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.
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