Privacy

GDPR Amended fair processing notice

If you would like to subscribe to the Philip Morris & Son newsletter and offers email list, you may do so here. These emails have exciting offers and news about our products and services that we hope you’d like to hear about. We will also use your email address to capture your browsing habits, show you items that may interest you in other places on the internet, and track your use of them. This will help to ensure we only try to show you products and services that you are actually interested in. We endeavour not to contact anyone who doesn't wish to hear from us - We won't be offended, every customer is important and we will still notify you with any order updates. We will also never sell your contact information to anybody, for any reason. If you're on our list and wish to be removed, simply reply to any of our emails with the word ‘unsubscribe’ in the subject line or click the ‘unsubscribe’ button at the bottom of the email. You can also change your settings on your customer login page. You will be removed, no quibbles.

Privacy policy last updated: 29th October 2018

Your privacy is important to us at Philip Morris & Son. This privacy policy explains how we use the personal information we collect about you to provide you the best experiences with our products and services.

When do we collect information about you?

We collect information about you when you register with us, or place an order for products and services. We also collect information when you voluntarily complete customer surveys, provide feedback, and participate in competitions. Website usage information is collected using cookies.

What are cookies?

Cookies are text files placed on your computer’s hard drive that collect visitor information. This information is used to track visitor use of our website, and to compile statistical reports on any website activity. We may also gather information about your general internet use from the cookie. For further information, please visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

What information do we collect?

We collect a variety of information from you, depending upon where the data comes from. Cookies, when combined with Google Analytics, will allow us to see mostly anonymous data including browser information, approximate location, device information and language. We use it to provide an overview of how people are accessing and using our website. We also collect your personal data such as name, address, telephone number and email address when you place an order.

Why do we collect this information?

Your personal data will be collected to process your order, manage your account, and (if you agree) to email you about other products and services we think may be of interest to you. We may also collect personal information to create a profile of your interests and preferences, to help further tailor our marketing campaigns. We may also use your information collected from the website to personalise your repeat visits. If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of our website, and for us to respond to your query.

How do we use your information for marketing?

We would like to send you information about products and services of ours that may be of interest to you. This may happen through multiple channels, including emails, Facebook ads, Google ads, Bing ads and more. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Who might we share your information with?

We will not share your information for marketing purposes with anyone outside Philip Morris & Son, unless stated in this policy. We will never sell or rent our customer data to other organisations for marketing purposes. We do not send any personal data to different countries or international organisations. We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  They can only use your data to provide services to Philip Morris & Son and to you, and for no other purposes. Common examples of third parties who data is provided to are our chosen courier services and review platforms.

We work with Sub2 Technologies Limited ("Sub2"), a company which acts as our data processor in order to maximise website user engagement. We share with Sub2 (or Sub2 accesses directly from your website use) information about you and how you use our website, including any information that you provide to us. This information is then used for the purposes of providing you with website marketing which is more relevant to you and your interests. Sub2 do not share this data with any other clients. It is just used for Philip Morris & Son to provide a better experience for their website customers and our instructions are followed; Sub2 comply to GDPR regulations as a data processor. For further details on the cookies that we use with Sub2's assistance, please click here.

We may share your data with other third parties: governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:

  • To comply with our legal obligations
  • To exercise our legal rights (for example in court cases)
  • For the prevention, detection, investigation of crime or prosecution of offenders
  • For the protection of our employees and customers.

How long do we keep hold of your information?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 48 months.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If at any point you wish for Philip Morris & Son to delete information about you, simply contact us.

Are you 16 or under?

We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian’s permission before providing us with any personal information.

What about links to other websites?

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website.

How often is this privacy policy updated?

We keep our privacy policy under regular review, and we will places any updates on this web page.

How can I contact Philip Morris & Son about anything I have read in this Policy?

Please contact us if you have any questions about our privacy policy, information we hold about you, or if you’d like us to either correct or delete information we hold about you; such as email or address.