1.1 Delivery Destination
Delivery destination will default to UK mainland. To change the delivery destination; first add an item to your basket and choose the location from the drop down menu. For those wishing to view an item before you buy; please contact our shop to check delivery has arrived at the store and is on display as products change daily.
1.2 Estimated Delivery Time
Product pages show real time estimated delivery for UK mainland destinations calculated from stock kept in our shop and warehouse. Estimations are provided for convenience and although we make every effort to deliver within these time scales, it is unfortunately not always possible to do so. Items with a '2 working days' for delivery are usually ready for dispatch the same day, subject to correct stock levels and courier collection schedule. We only dispatch on week days between Monday to Friday and do not deliver on bank holidays, therefore all estimated times are in working days only. We always endeavour to contact you in cases where delivery times may change, however please allow up to 28 working days for delivery. Items coded in red and marked as 'delivery delayed' may only be available after 28 days. These products may include supplier out of stock items or items that are on pre order awaiting delivery from our suppliers. We are not always given an exact date when they are goods in, or if they will arrive later than 28 days. If you are unsure then please contact us to enquire.
If you order multiple items with different estimated delivery times, your order will be dispatched when all ordered goods are available for dispatch, if you require a part dispatch please contact us and we will make arrangements.
1.3 Delivery Method
We use three methods of delivery, customers are emailed notification of dispatch and tracking information.
- Royal Mail parcels will be delivered with your normal mail. We only use tracked services so you can have further peace of mind and you can check online regarding the delivery status of your order. However please note the tracking on the Royal Mail website will not be visible until the parcel has been scanned at the UK central hub. A detailed list is usually shown the day after dispatch.
- DPD LOCAL couriers deliver the next working day (unless, delivery address is: off shore; north of Glasgow, or is international). They will leave a card if there is no one able to confirm delivery however as they require a signature on delivery (unless instructed otherwise) it is important to provide us with a manned address for delivery or further instructions. If further instructions are given to leave a parcel in a safe place then this is the customers responsibility to ensure this is safe. We track the courier via satellite tracking to ensure the driver has left it in the correct place but once a parcel has been left it becomes the customers responsibility.
- Direct delivery from the manufacturer. We may have goods dispatched directly to you from the manufacturer and this service will be determined on who can deliver your order to you the quickest. This service is only available from a handful of suppliers and will be chosen if we don't have the items ready for shipping.
1.4 Email and Text service with your delivery time from Interlink.
By providing an email address and mobile phone number, our chosen courier Interlink Express will email you the night prior to delivery to confirm that they have your order and will be delivering it to the requested address, on the morning of delivery Interlink Express will text you with a 1 hour time slot for delivery and offer the option to change delivery day by replying to the text. If your order is dispatched by Royal Mail or direct from the manufacturer you will not receive this service. To upgrade to this service please contact us.
1.5 Shortages / Damage on Delivery.
Any and all order shortages, wrong items or items which are deemed to be damaged or faulty on delivery must be reported within 5 days of you receiving the order, failure to do so may result in us being unable to rectify the problem.
1.6 Delivery Miscellaneous
In cases where your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending any goods out a second time, covering our costs.
For international shipping please view our international terms and conditions below. If you would like delivery to a destination which is not listed please contact us on 01432 377089.
1.7 Delivery Problems
You have 5 days from the day we dispatch a parcel to notify us on any delivery problems or if your parcel has not arrived as planned. By supplying us with your email address we can notify you on the day that your order has been dispatched. If you're aware of any delivery problems then please notify us immediately and we will endeavour to help rectify them. Failure to inform us that your delivery has not arrived within 5 days may result in loss, so it is important you ask us for help as soon as possible. We do have parcel tracking methods that may help find a parcel after it has been delivered. Delivery problems are rare now with GPS tracking but if it does happen then we're here to help.
2. Postage and Packing costs
We now offer FREE Delivery on UK Mainland orders over £40 in value. This is valid from 4pm on 26th June 2018 and is available for a short time ONLY. This includes the majority of our products (certain items are excluded from this offer). Simply add the items to the basket and the delivery price can be recalculated so you can save money on delivery.
Our postage and packing charges work on a sliding scale, in an effort to be fair to all. This scale is designed to work on order value - the heavier an item or items are, the higher the delivery cost. Our postage and packing charges range from £0.00 GBP to £45.00 GBP per item. The postage you will be charged on an order can be viewed in the shopping basket.
Certain products have a fixed postage cost which is added to the overall delivery cost. A product may have a fixed cost due to a special offer on postage on said product or due to the size and weight of it making it difficult to delivery. Products with fixed postage cost have the postage displayed on the individual product page.
Philip Morris & Son periodically offer free postage on some items or orders over a certain value. Free postage is for the initial order only. In cases where these orders are returned to us for reasons other than a fault, Philip Morris & Son will charge a handling fee of £5.95GBP per consignment, to cover administration costs or a redelivery charge where applicable. If you would like to make alternative arrangements for delivery please contact us directly.
We endeavour to dispatch all parcels as soon as we possibly can. If you need your order quickly, drop us a message and we will do whatever we can to ensure your items are dispatched as early as possible. Alternatively, jump onto the live chat or give us a buzz on the telephone and one of our helpful customer service representatives will be more than happy to go the extra mile for you.