Philip Morris Direct

Terms and Conditions

Philip Morris and Son

1. Ordering

Orders may be placed via the Internet, Telephone or Post

Internet website address:

Telephone 01432 377089 Monday – Saturday 9am – 5.30pm


Shop Post Address:

Philip Morris & Son
21-23 Widemarsh Street


Warehouse Post Address:

Philip Morris & Son Warehouse

34 Coningsby Street




2. Delivery

2.1 Delivery Destination

The delivery destination defaults to UK mainland. To change the destination simply click on the drop down menu after you have added an item to the basket.

2.2 Estimated Delivery Time

Product pages display real time estimated delivery times for UK mainland addresses calculated from stock held in our shop and warehouse. Whilst we make every effort to deliver inside these time scales, it is unfortunately not always possible to do so. Items marked in green with a 2 working days for delivery are most often ready for dispatch the same day but subject to correct stock levels and courier collection times. We only dispatch on week days between Monday to Friday and not on bank holidays so all estimated times are in working days only. We will endeavour to contact you should delivery times alter. Therefore, please allow up to 28 working days for delivery. Items marked as delivery delayed may only be available after 28 days. These items can include supplier out of stock items or items that are on pre order and waiting to arrive from the manufacturer. We may not have been given an exact date they are due in or they will arrive later than 28 days. If you are unsure then please contact us to ask.

If you order several items with different estimated delivery times your order will be dispatched when all items are available for dispatch, if you would like a part dispatch please contact us to make arrangements.

If you would like next day delivery; please contact us directly on 01432 377089, and have your order details ready when you call. We can confirm the stock availability and whether we are able to dispatch the same day or not. We always try to dispatch as soon as possible.

2.3 Delivery Method

We use these methods of Delivery, customers are sent an email notifying them of dispatch and tracking information (if applicable).

  • Royal Mail parcels will be delivered with your normal mail. We only use tracked services so you can have further peace of mind and you can check online regarding the delivery status of your order. However please note the tracking on the Royal Mail website will not be visible until the parcel has been scanned at the UK central hub. A detailed list is usually shown the day after dispatch.

  • Interlink Express couriers deliver the next working day (unless, delivery address is: off shore; north of Glasgow, or is international). They will leave a card if there is no one able to confirm delivery however as they require a signature on delivery (unless instructed otherwise) it is important to provide us with a manned address for delivery or further instructions. If further instructions are given to leave a parcel in a safe place then this is the customers responsibility to ensure this is safe. We track the courier via satellite tracking to ensure the driver has left it in the correct place but once a parcel has been left it becomes the customers responsibility.

  • Direct delivery from the manufacturer. We may have goods dispatched directly to you from the manufacturer and this service will be determined on who can deliver your order to you the quickest. This service is only available from a handful of suppliers and will be chosen if we don't have the items ready for shipping.

2.4 Email and Text service with your delivery time from Interlink.

By providing us with your email address and mobile phone number, our couriers Interlink Express will email you the night before delivery to confirm that they have your order and will be delivering it to your requested address, on the morning of your delivery they will text you with a 1 hour time slot for delivery and give the option to change delivery day by replying to the text. If your order is dispatched with Royal Mail or direct from the manufacturer service, you will not receive this service. To upgrade to this tracking service please contact us.

2.5 Shortages or Damage on Delivery

All order shortages, wrong items or items found to be damaged or faulty on delivery must be reported within 5 days of receipt of the order, failure to do so may result in us being unable to rectify the problem.

2.6 Delivery Miscellaneous

Should your order be returned to us undelivered, we will charge a redelivery fee for sending the goods out a second time, to cover our costs.

For international shipping please see our international terms and conditions below. If you would like delivery to a location not listed please contact us on 01432 377089.

2.7 Delivery Problems

You have 5 days from the day we dispatch a parcel to notify us on any delivery problems or if your parcel has not arrived as planned. By supplying us with your email address we can notify you on the day that your order has been dispatched. If you're aware of any delivery problems then please notify us immediately and we will endeavour to help rectify them. Failure to inform us that your delivery has not arrived within 5 days may result in loss, so it is important you ask us for help as soon as possible. We do have parcel tracking methods that may help find a parcel after it has been delivered. Delivery problems are rare now with GPS tracking but if it does happen then we're here to help.

3. Postage and Packing costs

Our postage and packing charges work on a sliding scale, in an attempt to be fair to all. This scale is designed to work on order value - the heavier an item or items are, the more it will cost for delivery. Our postage and packing charges range from £0.00 GBP to £45.00 GBP per item. The postage you will be charged on an order can be viewed in the shopping basket.

Some products have a fixed postage cost which will be added to the overall delivery cost. A product may have a fixed cost due to a special offer on postage on that product or due to the size and weight of a product making it difficult to delivery. Products with fixed postage cost have the postage displayed on the individual product page.

Philip Morris & Son may offer free postage on some items or orders over a certain value from time to time. Free postage is for the initial order only. Should these orders be returned to us for reasons other than a fault, Philip Morris & Son will reserve the right charge a handling fee of £5.95GBP per consignment, to cover administration costs or a redeliver charge as applicable. If you would like to make special arrangements for delivery please contact us directly.

4. Returns policy

Click on Returns Policy for the extended returns policy and more information. This is part of the terms and conditions and is on a seperate page so it is clear to our customers.

5. Stock levels and price changes

Philip Morris & Son endeavour to keep a full selection of all stock, but this is not always possible, should you order an item that is out of stock or unavailable we will endeavour to advise you and may recommend an alternative. Any substitute item supplied that is not satisfactory can be returned.

Should you wish to order an item that is not listed on the website, please feel free to contact us directly and request the item.

Philip Morris & Son endeavour to keep up to date with all price changes, this however is not always possible, we therefore reserve the right to discontinue a line or change price at any time.

6. Prices

All prices shown are in £ GBP (British Pounds Sterling)

6.1 V.A.T

All prices on the website include V.A.T. at 20% or the appropriate rate. VAT Exempt locations may select their location to be charged the VAT exempt price. VAT Number 110658834

7. Payment for goods

7.1 Credit cards

We accept Visa, MasterCard, Switch/Maestro, Solo and Electron. Philip Morris & Son's website is both safe and secure. We and our payment partner Global Payments, use the latest encryption technology for your safety.

7.2 BACS Payments

When paying by bank transfer (BACS) please put your order number as the payment reference.

7.3 Pro Forma Orders

All orders including pro forma orders must be paid in full before we dispatch. We accept payments via credit card, cheque or bank transfer. Once payment has been received we can proceed with your order. Your pro forma invoice can be emailed or faxed to you which ever way you prefer. You should receive the pro forma invoice soon after ordering so if this hasn't been received within a few hours then please contact us. Please note: Goods are not reserved or dispatched until payment has been received so please make sure your accounts department are aware of this if paying via BAC's. Please allow time for delivery once cleared funds have been received.

7.4 Cheques

Please make cheques payable to Philip Morris & Son. Sterling currency is accepted only (pounds and pence GBP) for the full amount including postage costs. Write your cheque guarantee number, expiry date and your internet order number (if applicable) on the back of the cheque and post it to: Philip Morris & Son 21-23 Widemarsh Street Hereford HR4 9EE. Please allow 7 days from receipt of the cheque before dispatch of your order.

7.5 Paypal

Paypal account payment's are accepted.

7.5 Debiting

Philip Morris & Son will endeavour not to debit money from your account until the date of dispatch.

8. Privacy

All information that comes into our possession will remain private and confidential to Philip Morris & Son. All data collected is treated in accordance with the Data Protection Act 1998. Our Data Protection registration number is Z5812743. We do not pass any of your private information onto anyone. We do ask for an email address and although it is not necessary, this is used to send confirmation when your order has been dispatched and any parcel tracking information that may be relevant, it may also be used to contact you with promotions if you have consented to receive them. When you make a purchase over the internet your card details are not seen by us and are kept secure with Global Payments through the HSBC bank. If for any reason you change your order or return an item for a refund then we may request card details over the telephone. At Philip Morris & Son we take security very seriously and any card details taken over the telephone are kept secure until the order is complete and are then shredded to optimise security and protect our customers. Cookies on our site are used so any items you enter into your basket that you do not complete on a purchase can be stored ready for your next visit. We use cookies to track which internet page each visit has come from but we do not collect any private information from you or your computer. We do not make cold calls and any contact made from us will only be made on request by you or if there is a problem with your order.

8.1 Cookies

Our websites use cookies. Cookies are small data files put on your computer or other device used to access our websites. This is standard practice for all websites. Cookies are essential to running our websites as they help us deliver the great shopping experience we aim to deliver. Some cookies collect information about browsing and buying behaviour in an effort to improve the shopping experience

By using and browsing the Philip Morris & Son websites, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

8.2 Affiliate Marketing

We use affiliates to advertise our products on their websites and pay them for each sale made as a result of their advertisement; this is similar to having an advert in a newspaper or on TV. This type of advertising can take many forms and the links can appear in different formats. For example, but not exclusively, they can be text links, banner adverts, price comparison websites, cash back websites and voucher code sites. We do provide advertising material for our affiliates although if they display incorrect information or prices then we can only request that they correct it and we cannot always fulfil what has been offered. Those publishers who show the wrong information will be removed from our network. If you find a deal that proves to be incorrect then please let us know so we can offer a better customer experience. To become an affiliate of ours, sign up to Affiliate Window.

Follow the link for more information about cookies and affiliate Performance Marketing.

9. Security

When you place an order with us, the information you send is protected by Secure Server software (SSL) and encrypted. After you have selected the items you wish to order, your browser will go into 'secure mode' (usually indicated by displaying a padlock) before asking for any of your details. On completing your purchase, you will leave 'secure mode'.

10. Intellectual Property

10.1 Images

We endeavour to provide the best available images on our website, however some pictures may misrepresent the product. We apologise for any confusion that may be caused by this, if in doubt please contact us.

10.2 Passing off

Any images or textual content on our website, whether they are our own or provided by our partners, may not be used for any purpose, by any other party, other than for our sole use on this website. Should any image or textual content be used, by any other party, other than Philip Morris and Son, then this will amount to an infringement to our intellectual property rights of the aforementioned images and textual content.

11. Packaging

We always try to supply packaging in prestine condition for all products, although manual handling of some boxes can show some wear on occasions. If the item is a gift and you require packaging to be in excellent condition then please just ask and we will endeavour to check or replace it.

12. Right to cancel

In accordance with the Consumer Rights Regulations (2015), you have an unconditional right to cancel your order within 14 days of delivery.

Your Cancellation Rights in Detail

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us in writing either by post at: Philip Morris & Son, 21-23 Widemarsh Street, Hereford, HR4 9EE or via email Please quote that it is your decision to cancel this contract in a clear statement (either by letter sent by post or e-mail). Here is a downloadable cancellation form for your optional use, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will refund to you all payments received from you, including the costs of delivery. We may make a reduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the refund without undue delay, and not later than:-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (If earlier) 14 days after the day you provide evidence that you have returned the goods. (The goods are still the responsibility of the customer until any returned goods arrive back with us), or
(c) If there were no goods dispatched, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold refund until we have received the goods back or you have supplied the evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You the customer will bear the cost of returning the goods. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

13. Liability

Philip Morris & Son takes steps to prevent computer viruses from being transmitted via electronic data transfer, but cannot guarantee that our website, e-mails or linked websites do not contain computer virus code. You are therefore strongly advised to undertake anti virus checks. Philip Morris & Son undertakes no liability for loss or damage howsoever caused.

Philip Morris & Son are not responsible for the content found on linked websites. Philip Morris & Son operate in accordance with The Consumer Rights Regulations (2015). Philip Morris & Son do not accept responsibility for errors or omissions. All products on the website are there as an invitation to treat. This website is governed by English law.

14. Information

Philip Morris & Son Partners M.J. Jones, B.C. Jones, A.J. Jones and B.M. Jones. VAT Number 133 7538 67. Data protection registration number Z5812743.

Philip Morris & Son Ltd, Registered Office: 21-23 Widemarsh Street, Hereford, HR4 9EE Company Number: 01596388 VAT number 110 6588 34

15. Wedding List

All wedding list items purchased over the Philip Morris & Son secure site will be delivered to an address of the wedding couples choice. No postage and packing charge will be made for items purchased off a wedding list. All other Terms and Conditions apply.

16. Age Restricted Goods

By agreeing to these terms and conditions you are self certifying that you are of the required age to purchase said item(s). It is an illegal act to purchase an age restricted item when under the required age. The following list shows examples of age restricted items.

Air Rifles and Pellets minimum age 18 years

Knives, Axes & Blades: minimum age 18 years

Cigarette Lighter Fuel, Solvents & Alcohol minimum age 18 years

17. Preview Products

Preview products are products that are not yet available for dispatch as they are still being manufactured. Products that are marked as preview lines may be reserved in advance for immediate dispatch when available by purchasing the product in the normal way, (No money will be debited from your account until the goods are despatched). An estimated delivery date will be posted on the product page, Philip Morris & Son will make every effort to deliver your order on time.

18. Special Offers

Philip Morris & Son will do promotions from time-to-time, to qualify for a promotion you will need to have a voucher promotional code, these will be distributed by Philip Morris & Son by several methods, in store, at trade fairs, by email, via authorised affiliates or any other method appropriate. A promotion may only be redeemed on the website at point of purchase and cannot be used in store or by telephone. The parameters of each voucher will be set out on the voucher.

19. Domain Names

Philip Morris & Son main website is Philip Morris & Son also own and trade under the following domain name,

20. International Terms and Conditions

The below Terms are in addition to the above domestic Terms and Conditions.

20.1 Currency Pricing

All transactions will be made in GBP (£) and we will endeavour not to debit money from your account until the date of dispatch. The currency converted prices shown are as a guide only. The card issuer will decide the final conversion rate and any commission charges due. If you have any questions regarding this please contact your card issuer.

20.2 International Deliveries

All deliveries will be sent with our courier company and will require a signature on delivery. European deliveries may take up to 7 working days for delivery to be completed from the date of dispatch. International shipping charges like domestic charges reflect the costs Philip Morris & Son are charged for delivery. As well as mainland deliveries, we deliver to UK offshore, Channel Islands, the highlands, remote locations, Northern Ireland and the Republic of Ireland. Our overseas and European deliveries include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden.

20.3 Product Range

Unfortunately we are not able to offer our full range of products for international delivery due to the size, weight and nature of some products. On selecting your delivery region the website will display if we are unable to deliver a product to your region.

20.4 VAT Exemptions Areas.

On selecting your delivery region prices will change to show VAT exempt prices. This will be indicated by text under the price.

20.5 Tariffs and Import Tax

Any additional charges levied on products are the responsibility of the purchaser and importer.

20.6 International Returns

Our returns policy is the same through out the world (please see our returns policy). We advice all shoppers to check measurements, dimensions and colours of a product before purchasing to avoid additional costs when exchanging or returning an item.

20.7 Special offers

Free postage and other special offers may only apply to the UK.

21. Miscellaneous Statements

Philip Morris & Son reserve the right to delay or cancel your order at any time due to manufacturing difficulties. All other Terms and Conditions apply. These terms and Conditions do not affect your statuary rights. Errors and omissions exempt.

22. Philip Morris & Son and the Waste Electrical and Electronic Equipment Directive (WEEE Directive) Directive 2002/96/EC

Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. To see the Philip Morris & Son policy on recycling your old electrical products, please see below. For advice on all aspects of recycling, including recycling of waste electronic equipment.

WEEE Compliance Statement
Helping to recycle your electrical equipment.
Why are we involved?
Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK and European legislation (The Waste Electrical and Electronic Equipment – or WEEE – Directive).

The aim of the legislation is to:

  • Make good use of the materials that make up old electrical equipment by recycling rather than disposing in landfill; and
  • Prevent the negative environmental effects of sending often hazardous electrical equipment to landfill.

As a conscientious business, Philip Morris & Son has chosen to group together with other retailers in joining the ‘Distributor Take Back Scheme’. Through this scheme, we have paid towards the provision of improved recycling facilities for our customers.

How does this work in practice?
Customers will be able to take any old electrical equipment to participating civic amenity sites (often known as ‘household waste recycling centres’) run by their local councils. Please remember that this equipment will be further handled during the recycling process, so please be considerate when depositing your equipment.
Funding collected through the Distributor Take Back Scheme has been distributed between all Local Authorities in the UK to ensure the provision of improved recycling facilities. Producers of these products will then ensure that deposited items are taken away and recycled.

Where to dispose of electrical equipment?
Wherever practical, old electrical waste should not be disposed of with your household waste.

Other information
UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over.

Much of the UK’s electronic waste ends up in landfill sites, where toxins put communities at risk. Failure to segregate any type of recyclable material in the home will usually result in items being disposed of in a landfill site (buried in the ground in the UK) or being incinerated. To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

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